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Driving test booking: if your online access is suspended — updated 24 September 2026

Updated the process on how to request a review.

Read the official announcement on gov.uk
Updated the process on how to request a review. Find out when DVSA can suspend your online access to book and manage your driving test, what you need to do, and how you can request a review. Source: Driver and Vehicle Standards Agency, updated on GOV.UK on 24 September 2026: https://www.gov.uk/guidance/driving-test-booking-if-your-online-access-is-suspended#dvsa-update-2026-09-24T07-00-03-000Z Contains public sector information licensed under the Open Government Licence v3.0: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

What this means for learners

Use the official guidance to check how to contact DVSA about your practical booking and how to request a review. Keep your driving licence number and any booking reference ready for DVSA.

If you have a test planned, keep the original confirmation and tell your instructor when DVSA confirms any change. Plan lessons around your progress while you wait for a decision.

Prepare for your driving test

SmartLearner is an independent driving school, not part of the DVSA. Always check the official guidance before making decisions about your test.